Live chat offers an instant communication channel between your business and your website visitors. Here’s how to make sure you’re there to chat when they’re looking for you.
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Responding to negative feedback can be difficult. Your customer service team needs to develop some best practices for responding customers who haven’t had a positive experience with their company. You should keep these 8 tips in mind when...
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Inbound marketing supports the idea of personalized marketing. The content and service you deliver to your customers should be personalized based on different customer needs. You should personalize your approach to interacting with customers to...
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Customers should have a positive experience during any interaction with your company. Customer feedback provides insight and understanding into how your customers feel about your product, services, and company overall. Your company should use...
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The HubSpot knowledge base tool helps you improve your customer experience by turning customer questions into helpful and educational content. When you equip your brand with a knowledge base, you're empowering your customers to help themselves...
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Keeping your customers happy should be a main priority if you want to see a substantial amount of growth. The HubSpot Service Hub feature emphasizes customer importance and customer satisfaction. These new tools aim at helping your service teams...
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HubSpot’s customer-centric marketing flywheel centers your business around your customers. Ensuring that you are producing happy customers is the secret to growing your company. Service Hub provides your company with the best tools to revolve...
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