Surveys show that 96% of customers say customer service is important in their choice of loyalty to a brand. Uncoordinated handoffs and out of sync teams leave customers feeling unknown and under-valued which can lead to churn and lost revenue.
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Customer expectations around service have never been higher. In fact, 90% of customers rate real-time resolutions as important, and 72% of consumers expect support agents to know about their previous engagements.
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Today, customers expect resolutions in minutes and personalized, 24/7 service through various channels. But most customer service reps are overwhelmed trying to meet these growing demands because their tools and data live across multiple sources.
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These days, there’s no shortage of customer service softwares to choose from. We’re here to help you compare your options based on features, usability, cost, and more!
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Live chat offers an instant communication channel between your business and your website visitors. Here’s how to make sure you’re there to chat when they’re looking for you.
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Responding to negative feedback can be difficult. Your customer service team needs to develop some best practices for responding customers who haven’t had a positive experience with their company. You should keep these 8 tips in mind when developing...
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Inbound marketing supports the idea of personalized marketing. The content and service you deliver to your customers should be personalized based on different customer needs. You should personalize your approach to interacting with customers to...
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Customers should have a positive experience during any interaction with your company. Customer feedback provides insight and understanding into how your customers feel about your product, services, and company overall. Your company should use...
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The HubSpot knowledge base tool helps you improve your customer experience by turning customer questions into helpful and educational content. When you equip your brand with a knowledge base, you're empowering your customers to help themselves...
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Keeping your customers happy should be a main priority if you want to see a substantial amount of growth. The HubSpot Service Hub feature emphasizes customer importance and customer satisfaction. These new tools aim at helping your service teams...
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