Surveys show that 96% of customers say customer service is important in their choice of loyalty to a brand. Uncoordinated handoffs and out of sync teams leave customers feeling unknown and under-valued which can lead to churn and lost revenue.
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Customer expectations around service have never been higher. In fact, 90% of customers rate real-time resolutions as important, and 72% of consumers expect support agents to know about their previous engagements.
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Today, customers expect resolutions in minutes and personalized, 24/7 service through various channels. But most customer service reps are overwhelmed trying to meet these growing demands because their tools and data live across multiple sources.
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These days, there’s no shortage of customer service softwares to choose from. We’re here to help you compare your options based on features, usability, cost, and more!
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May has us excited for summer - but even more excited about these awesome organizations! We wholeheartedly invite you to join us in supporting these causes by visiting their website, following them on social media, and making donations of any kind...
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We’re excited to share our April 50x52 organizations and thank them for their ongoing dedication to fighting the good fight! From finding loving homes for furry friends to empowering STEM girls, all six of these organizations are proof that you...
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We’re especially passionate about the organizations featured in our March 50x52 donations! While they serve very different communities, they all share a common goal - empowering people to live their best lives. Join us in honoring these...
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In this HubSpot sales training, you’ll learn all about the HubSpot email integration and how to get started using it.
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In this HubSpot sales training, we’ll walk you through how to set up your HubSpot Meetings tool.
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Cupid’s arrow isn’t the only thing spreading love around here! The organizations below do an exceptional job of spreading joy, empowerment, and love. That’s why they’re this month’s 50x52 featured donation recipients! Learn more about our 50x52...
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