Email marketing can take a lot of time. Many companies outsource email marketing just to get help with the workload. But many others look to professional email marketers to provide them with expert advice and new email marketing capabilities, such as email automation.
Compared to other digital marketing strategies, email marketing is a bit more… personal. When someone hands you their email address, they’re placing a certain amount of trust in your business. So why would you outsource email marketing?
They expect to receive emails that are relevant and helpful to them, and not at a volume that will turn their inbox into a minefield. Any business that doesn’t rise to this level of trust runs the risk of their contacts unsubscribing and their emails bouncing, or getting sequestered into the dreaded spam filter.
For this reason, many businesses are reluctant to outsource email marketing. They’re worried that an outside agency won’t understand their customers or know how to speak to their leads.
But there are a few good reasons to outsource email marketing. Not least of which is the fact that email marketing requires a lot of time and effort.
Email Marketing Takes a Lot of Work
Unless you have a dedicated in-house marketing team, email marketing can be a drain on your limited resources.
Most businesses can handle a monthly or even a weekly newsletter. But if you’re just getting by on that, you’ve got a real opportunity to increase conversions and sales with email.
A true email marketing campaign requires hours and several touchpoints to implement properly. More importantly, it requires certain sets of skills.
Today’s marketing emails may contain HTML coding, GIFs, custom-designed images, and original copy. Even simple emails may require other complex assets such as custom call-to-action buttons or automated workflows based on if/ then actions.
If your email marketing is part of an overarching inbound marketing strategy, it should also incorporate analytics. Understanding what your analytics are telling you requires a certain skill set as well. For example, you need to know why one email was opened and another wasn’t, why one email was clicked-through and another was ignored.
Knowing these things will help you build better campaigns in the future.
Some of the skills you’ll need for an email marketing campaign include:
- Graphic Design
- Data Analysis
- A/B Testing
- Marketing Strategy
In fact, you could need as many as three to five people to run a successful email marketing campaign. If you intend to use automated emails, you may also need additional tools.
Email Marketing Automation Requires the Right Tools
Unlike newsletters and other one-off email campaigns, automated emails are sent to contacts based on data and user behavior. For example, if a contact fills out a form to download a helpful guide on your website, you can automatically send them an email with the guide attached.
Automation also opens up some exciting opportunities for lead nurturing. If one of your newsletter subscribers opens one of your emails and converts, you can enroll them in a separate workflow offering exclusive content. At the end of the workflow, you could propose a free consultation, a demo, or a piece of bottom-funnel content like a comparison white paper.
There are plenty of email automation platforms out there, but they can get expensive. Some of the latest platforms may present a learning curve. Furthermore, creating automated workflows can get complicated and take a lot of time.
If you outsource your email marketing, your outsourced team should already have access to email marketing tools, including a CRM. If they partner with their provider, they may even get you a discount on the tools you need.
Your outsourced team will take the reigns of your email campaigns, doing all the tasks required of them. All you have to do is provide feedback and approval along the way.
Data Gives You an Advantage
Successful email campaigns are built on data.
If you know how many people are opening and clicking your emails, you can use that data to build better campaigns moving forward. For example, if your last email had a low open rate, you can change the subject of the email, the preview text, and even the name of the sender to see if you get more opens next time.
If your last email had a low click-through rate, you may need to reassess the contents of that email. What is the overall goal of the email? Are you sending it to the right people?
If you’re trying to get people to sign up for a webinar, you won’t want to clutter it up with links to your blog posts. If you’re presenting an offer to your current customers, you probably don’t want to send that email to all of your blog subscribers.
Some important metrics you should be monitoring include:
- Open Rate
- Click-through Rate
- Unsubscribe Rate
- Hard Bounces
- Soft Bounces
- Delivery Rate
- Churn Rate (Contact List Growth Over Time)
If you find that you’re shedding contacts faster than you can replenish them, it may be time to take a look at how you structure your email campaigns and how you’re obtaining new contacts.
Outsource Email Marketing and Do More
Not to knock that monthly newsletter, but you can do more with email. If you don’t have the staff or the time to build automated email workflows, segment your lists more effectively, or analyze your metrics, an outsourced email marketing team can help.