Market Veep Blog

Surveys show that 96% of customers say customer service is important in their choice of loyalty to a brand. Uncoordinated handoffs and out of sync teams leave customers feeling unknown and under-valued which can lead to churn and lost revenue.

Customer expectations around service have never been higher. In fact, 90% of customers rate real-time resolutions as important, and 72% of consumers expect support agents to know about their previous engagements.

Today, customers expect resolutions in minutes and personalized, 24/7 service through various channels. But most customer service reps are overwhelmed trying to meet these growing demands because their tools and data live across multiple sources.

These days, there’s no shortage of customer service softwares to choose from. We’re here to help you compare your options based on features, usability, cost, and more!

When you join the HubSpot ecosystem, you’re presented with a choice: Should you move the company blog to a new HubSpot blog subdomain, or to keep it on its current domain (often the one for the primary website)? This begs other questions. Do...

A HubSpot blog migration might seem like a hassle. Each post’s URL has to change...there are link redirects to set up...is it really worth it? Yes. The advanced reporting and analytics capabilities of a blog connected to a HubSpot subdomain are...

The Hubspot Partner Program recognizes excellence in the HubSpot ecosystem. Working with a certified HubSpot partner agency will supercharge your growth with efficient automation, smart lead scoring, ready-made resources, custom integrations, and...

In the sea of generic marketing agencies, HubSpot partners stand out with at least seven advantages for your business. Turn to HubSpot partner agencies for efficient HubSpot onboarding, insider access to HubSpot’s best resources, and the expertise...

A HubSpot integration partner has many ways to accelerate operational and data management tasks so that your team can focus their time on more important things. From onboarding shortcuts to marketing automation and bi-directional data...

The Hubspot partner directory breaks all solutions partners down into five tiers: Partner, Gold, Platinum, Diamond, and Elite. Here we’ll dive into the way the company defines these HubSpot partner tiers, and what an agency with a tier badge will...