“The most precious resource we all have is time.” — Steve Jobs
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One afternoon I opened my email and saw this subject line: "I'd like to work for a company like yours someday”
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Work Less, No Stress? It Really Might Just Be That Simple
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As the world has shifted from working in dedicated spaces, sitting next to their office mates to having teammates across the world (and having to take several hours in flight to sit next to them if you wanted to) it's no surprise we’ve all had to...
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As our team was getting ready to attend the INBOUND conference it's only natural to reflect back on the previous year to see what impact one year has had on us since we attended the event. Each team member will, I'm sure, give a different answer and...
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Surveys show that 96% of customers say customer service is important in their choice of loyalty to a brand. Uncoordinated handoffs and out of sync teams leave customers feeling unknown and under-valued which can lead to churn and lost revenue.
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Customer expectations around service have never been higher. In fact, 90% of customers rate real-time resolutions as important, and 72% of consumers expect support agents to know about their previous engagements.
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Today, customers expect resolutions in minutes and personalized, 24/7 service through various channels. But most customer service reps are overwhelmed trying to meet these growing demands because their tools and data live across multiple sources.
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These days, there’s no shortage of customer service softwares to choose from. We’re here to help you compare your options based on features, usability, cost, and more!
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